Bullhook Community Health Center
November 5, 2017
Job Type


Bullhook Community Health Center (BCHC) is an equal opportunity employer.  BCHC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

Job Title: Dental Eligibility Scheduler                                                
Department:  Dental
Supervisor: Front End Supervisor                                                     
Supervises: N/A

Salary: $31,200 - $40,406

Job Overview:  The Dental Eligibility Scheduler facilitates the smooth transit of patients through the dental practice and provides a range of critical tasks that support an efficient, effective and financially sustainable dental program.  This position ensures an orderly and appropriate atmosphere in the clinic.  The Dental Receptionist participates in the ongoing evaluation of Dental Program operations to assure the delivery of high-quality services that support the financial sustainability of the program.

Essential Functions (Major Duties or Responsibilities):  Reviews and prepares the daily schedule for dental staff, monitoring the schedule and seeking to keep the schedule full.  Answers the telephone, schedules patients for appointments and greets patients coming in to the clinic.  Generates and checks the encounter form for each patient at the completion of the visit to ensure it has been filled out accurately and completely.  Makes appointments for patients according to the clinic’s scheduling policy; confirms appointments; follows up with patients who have broken their appointments according to the clinic’s broken appointment policy.  Registers patients in clinic computer (verifying, updating, and correcting name, address, phone numbers, employer, insurance status, etc.); ensuring each patient coming in for services has an accurate record; creating new records when needed.   Confirms with insurer (via computer, telephone or POS) that the patient is covered by that insurance, verifies coverage limitations and eligibility for the services to be provided, and determines the patient’s estimated co-payment responsibility.  Assists patients in completing dental history, consent and financial forms, if necessary.  Completes the checkout process with the patient; collects co-pays and outstanding balances on patient accounts; scheduling follow-up appointments as needed to complete the treatment plan.  Manages all aspects of the prior approval/authorization process—submits required documentation (via mail and/or computer as appropriate); monitors and tracks status of requests.  Schedules those who meet emergency criteria into open slots in the daily schedule; schedules future appointments as available for patients whose needs are not urgent or emergent.  Performs photocopying, scanning, and other clerical duties.  Notifies supervisor or other appropriate staff of conflicts or problems.

Team Approach:  Managing patient care is a team effort that involves clinical and nonclinical staff (i.e., physicians, nurse practitioners, physician assistant, nurses, medical assistants, schedulers, billers and front-end staff) interacting with patients and working as a team to achieve stated objectives.   Emphasis is on ongoing interactions of team members to discuss roles, responsibilities, communication and patient hand-off, working together to provide and enhance the care provided to patients.  All staff are members of the team.  Involvement of the patient/family/caregiver with care team members is critically important to patient-centeredness.

Minimum Qualifications (Education and Experience):  High School Diploma or GED, Current CPR certification, Previous medical or dental reception, registration or billing experience preferred, Previous clerical experience preferred, Health services experience preferred.

Preferred Qualifications:  Previous experience in primary health care center setting. 

Knowledge, Skills and Abilities (KSA’s):  Ability to learn and use Electronic Dental Record/Practice Management system and any other computer programs used by the dental clinic.  Knowledge of dental terminology.  Working knowledge of office procedures and equipment.

Supervision: N/A

Physical and Environmental Demands:  : Work is performed in an office and clinic setting; stands, walks with intermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials; extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for; picks up; and pushes or pulls; ability to lift up to 30 pounds. 

Special Requirements: Performs duties in the deliverance of health services.  Hazardous risks may include exposure to infected body fluids, sharp instruments and chemicals, requires adherence to universal safety precautions. 

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