Bullhook Community Health Center
Published
November 5, 2017
Job Type
Category

Description

Bullhook Community Health Center (BCHC) is an equal opportunity employer.  BCHC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

Job Title: Medical Team Assistant                          
Department: Medical
Supervisor: Medical Team Lead/RN Nursing Supervisor
Supervises: N/A
Salary Range:  $25,324 - $36,105.97 DOE

Job Overview:  The Team Assist provides a wide array of support functions to patients in the clinic as an active member of a primary care team which serves a panel of patients.  Assists the team in ensuring their panel of patients receives comprehensive primary and preventative care and related support services from the clinic.  Coordinate referrals, contacts patients, assist in the management of specialty patient care referral and tracking, assure that patient medical information is available when and where needed, manage special patient service programs, provide clerical support to team-photocopying, filing, faxing, etc.  Also does population level management and outreach for both preventative and chronic care services. 

Essential Functions (Major Duties or Responsibilities):  Work with Electronic Medical Record (EMR) system. Schedule and manage in-basket assigned tasks.  Coordinate referrals for specialist consultations and diagnostic studies.  Track referrals in EMR, including labs, radiology, and specialty referrals.  Ensure reports are received in a timely manner from referrals and distribute reports to appropriate party.  Send records to specialists as requested.  Ensure record of report with specialist is received following appointment.  Perform chart reviews of patients after visit to ensure follow up appointments are scheduled and referrals are processed. Use EMR registry functions and tracking systems to proactively contact patients.   Pre-Visit planning for patients and providers.  Prepare charts for provider review.  Review schedules and charts and assist team in ensuring patients’ visits are as beneficial as possible.  Obtain outside medical records for patients on panel.    Participate as primary care team member in analyzing and problem-solving how to provide a better medical home for patients on panel.  Participate in medical records and registry audits for completeness and data accuracy.  Fax, photocopy, file, and scan for team/patients on panel.  Handle protected health information (PHI). 

May be required to fill in as Medical Assistant.  Record patients’ medical history, vital statistics, or information such as test results in medical records.  Prepare treatment rooms for patient examinations.  Interview patients to obtain medical information and measure their vital signs.  Show patients to examination rooms and prepare them for the provider.

Team Approach:  Managing patient care is a team effort that involves clinical and nonclinical staff (i.e., physicians, nurse practitioners, physician assistant, nurses, medical assistants, schedulers, billers and front end staff) interacting with patients and working as a team to achieve stated objectives.   Emphasis is on ongoing interactions of team members to discuss roles, responsibilities, communication and patient hand-off, working together to provide and enhance the care provided to patients.  All staff are members of the team.  Involvement of the patient/family/caregiver with care team members is critically important to patient-centeredness.

Minimum Qualifications (Education and Experience):  High School Diploma or equivalent.  Previous experience with electronic health record system and in a primary health care setting preferred.

Knowledge, Skills and Abilities (KSA’s): Demonstrated ability to work as a team player with strong emphasis on delivering patient satisfaction.  High level of skill in interpersonal relations and problem solving.  Good organization and time management skills.  Computer skills, familiarity with Microsoft Office Programs and electronic medical record systems.    

Supervision:  N/A

Physical and Environmental Demands: Work is performed in an office and clinic setting; stands, walks with intermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials; extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for; picks up; and pushes or pulls; ability to lift up to 30 pounds. 

Special Requirements:  Performs duties in the deliverance of health services.  Hazardous risks may include exposure to infected body fluids, sharp instruments and chemicals, requires adherence to universal safety precautions. 

Position open until filled. 

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