IT-Informatics Specialist- eCW Support

In by FlatheadCHC

Website Flathead Community Health Center


Supports physicians, clinicians, health care workers, affiliates and partners by providing continuous support, troubleshooting and identifying opportunities for clinical information system improvements. Promotes future and present system functionality by designing, building and testing the clinical information systems.


-Works with users to define system requirements for content (data elements) and successful integration into workflow.
-Performs workflow analysis of multidisciplinary healthcare provider activities and translates into optimal system design and content for organizational and unit-based practice.
-Leads, facilitates, and consults with multidisciplinary healthcare provider work teams in the specification and design of the EMR for order management, clinical data repository, documentation, clinical pathways, and clinical and operational decision support.
-Configures and builds EMR applications, using configuration and version control principles.
-Develops unit, functional and integration test plans; conducts and reports results of application, system and performance testing.
-Works with educational resources to develop training curriculum and end-user documentation and learning aids.
-Acts as an expert resource to staff by anticipating and identifying educational, procedural, and functional problems associated with the implementation of the EMR.
-Applies change management principles during the implementation of the EMR and assists staff in making the transition from current to automated systems processes.
-Monitors system impact on user and departmental workflows and incorporates results into system enhancements.
-Provides onsite and remote support to clinicians and others during application implementations and as needed.
-Coordinates the improvement of clinician documentation through a variety of methods such as job aids, training, and quality improvement strategies for clinical staff.
-Trains, educates, and instructs clinical users on features, operation, and usage of software systems.
-Manages, trouble shoots, applies resolution and provides prompt feedback to end users on Service Requests.
-Responsible for assigned tasks within the specification of the project management schedule for maintenance of various applications throughout their life-cycle (implementation, upgrades, etc.).
-Performs other duties as assigned.
-Researches, develops, implements, and evaluates training curriculum to ensure HIT system compliance with Federal guidelines.


-Medical terminology and understanding of workflows
-Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.)
-Knowledge of eClinicalWorks or other EMR
-Adept at persuading and training physicians and staff to adopt new workflows and tools, requiring strong knowledge of change management
-Knowledge of adult learning and training methods
-Ability to maintain confidentiality of all medical, financial, and legal information
-Ability to complete work assignments accurately and in a timely manner
-Ability to communicate effectively, with excellent verbal and written communication skills
-Ability to handle difficult situations involving patients, physicians, or others in a professional manner
-Ability to work independently, exercise creativity, and maintain a positive attitude
-Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
-Strong and sound competency in mapping real-life nursing and physician practices to informatics applications
-Strong knowledge of systems analysis, workflow planning, gathering business requirements and transforming them into functional specifications
-Broad knowledge of healthcare operations and associate technologies
-Ability to read and understand technical manuals, procedural documentation, and healthcare guides
-Excellent ability to translate technical terminology for consumption by non-technical audiences
-Good familiarity with project management, quality assurance, and information systems design
-Awareness of current IT security standards, applicable privacy laws, JCAHO accreditation standards
-Ability to lead and recommend documentation strategy changes to meet current safety and quality trends


-Associate’s degree in Healthcare and/or Information Sciences or Licensed Healthcare professional (RN, LPN, RT, PT, etc.) required. Bachelor’s degree preferred.
-Five years of direct work experience in an acute care, ambulatory or home care setting.
-Experience in eClinicalWorks preferred.

Benefits: Benefits: 401(k) , Dental insurance, Disability insurance , Flexible spending account , Health insurance, Health savings account, Life insurance, Paid time off

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