Cover Montana Health Insurance Navigator

In by Anna Smith

Website Montana Primary Care Association

The Montana Primary Care Association (MPCA) is an equal opportunity employer. MPCA shall upon request provide reasonable accommodations to otherwise qualified individuals with disabilities.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer change.  Employees must routinely address emerging employer requirements.

Overview – Mission, Vision, Values:

The mission of the Montana Primary Care Association is to promote integrated primary healthcare to achieve health and well-being for Montana’s most vulnerable populations.   The vision of MPCA is health equity for all Montanans. Values of MPCA are: Collaboration, Integrity, and Innovation.

Job Summary: Since 2013, the Montana Primary Care Association (MPCA) has worked with partners across the state to connect Montanans to health insurance coverage. This work is primarily done through the Cover Montana Program ( In 2021, MPCA received a federal Navigator grant to reach and enroll eligible Montanans in the Health Insurance Marketplace (, Montana Medicaid, and Healthy Montana Kids.  This position is responsible for providing direct enrollment assistance to Montanans as part of a statewide team. The position requires empathic, timely, and effective enrollment assistance to connect Montanans with health insurance coverage options. This is a regional position and will be responsible for outreach and enrollment across multiple communities. This position requires in-person work across Flathead and Lincoln counties.

Major Duties or Responsibilities: These duties are the essential functions and are not all-inclusive of all duties that the position performs.

  1. Complete state and federal training requirements to perform Navigator duties. Participate in ongoing Cover Montana trainings and skill building activities. All Navigator training will be provided after hiring.
  2. Provide direct outreach and enrollment assistance to Montanans. This includes answering questions about health insurance coverage options, helping people apply for coverage, and providing information about how to use health insurance coverage.
  3. Lead local outreach efforts to reach and engage individuals, organizations, and employers about health insurance coverage options. Required activities include but are not limited to planning and staffing public outreach and enrollment events, building relationships with direct service organizations and agencies to promote referrals, and engaging local businesses.
  4. Track and report on enrollment activities and meet weekly grant reporting requirements. Work with supervisor to identify challenges and update workplans and goals. Meet Navigator program privacy and security requirements.
  5. Engage as a team player with MPCA Navigator team and report directly to the Navigator Manager under the direction of the Director of Population Health.

Other Duties:

  1. Perform a variety of other administrative and special project activities as assigned by the Director of Population Health in support of the MPCA mission.

Physical Demands and Working Conditions: The demands and conditions described here are representative of those the employee must meet to perform the essential functions of the job.

  • Intermittent periods of standing, sitting, and walking.
  • Required to reach with hands or arms, stoop, kneel, crouch, and some light occasional lifting in the file storage area (occasionally up to 25 pounds) for research purposes.
  • Working on a computer and communicating with others in person and over the phone.
  • Subject to frequent interruptions and a low to moderate noise level.
  • Work in an office, remotely, and while traveling within the state.
  • Required to travel throughout the state by automobile and must possess a valid driver’s license.

Knowledge, Skills, and Abilities:

  • Ability to work remotely as part of a statewide team.
  • Ability to conduct direct consumer outreach and engagement.
  • Exceptional customer service skills.
  • Strong verbal communication.
  • Ability to use online enrollment platforms to assist Montanans in enrolling in health insurance coverage.
  • Working knowledge of Microsoft Office software.
  • Ability to maintain a positive outlook and composure while dealing with stressful situations.
  • Ability to build relationships with diverse partners.

Education and Experience:

  • Experience with health insurance coverage either professionally or personally.
  • Experience providing customer service to customers/clients with complex health and social needs.
  • Experience with outreach campaigns and conducting direct outreach.
  • Experience in a health care setting, with state and federal health care programs, or working in a Community Health Center is preferred.
  • Experience in a Tribal Health, Indian Health Service, or an Urban Indian Health Center is preferred.
  • High School Diploma or equivalent required.
  • Bachelor’s Degree in Human Services, Social Work, Communications, or Health Sciences preferred.
  • Preference given to people who can serve Montana’s eight federally recognized tribes, Billings, Great Falls, Kalispell, Missoula, Butte, and Bozeman.
  • An equivalent combination of education and experience will be considered.

Other requirements:

  • Navigators are prohibited from receiving compensation directly or indirectly from health insurers or stop-loss insurance issuers in connection with the enrollment of any individuals into qualified health plans or non-qualified health plans.
  • Applicants must also be able to pass a criminal background check.

Any questions about the position or to apply, contact Olivia Riutta, Director of Population Health, (406) 880-3374, or Please submit a cover letter and resume. Here is a resource about writing a cover letter.

This position is open until filled.

Benefits: comprehensive